Dolphin Cleaning Services works at a fixed rate in order to accommodate varying property types. We do our best to provide you with an accurate estimate to complete your cleaning based of the information given to us. The size and condition of the property affects the amount of time needed to complete the service. We may request for photos of specific areas to provide a virtual assessment if we are unable to schedule an on-site one.

During our visit, if additional time is required, we will contact you on site or if you are not present, we will contact you by phone call, text, and/or email to request for your approval to continue. If the cleaners must pay for parking upon visit, we will add the cost to the final bill.

We reserve the right to decline service to anyone based on the condition of the property. We can deem a property unserviceable based on photos/videos received or upon arrival to the appointment. However, if we arrive to the scheduled appointment with full intention of servicing and upon arrival the property is deemed unserviceable, your deposit is non-refundable and you will be charged for the time we spent there.

You will usually have the same cleaning technicians, however, if you reschedule your appointment or your technicians are unavailable (due to illness, vacation, emergencies, etc) a different cleaning team may be assigned.

Upon scheduling, we allow ample time for our cleaning technicians to commute between locations, however, they may not arrive at the exact scheduled time due to circumstances such as heavy traffic and parking or vehicle issues. We also do our best to accommodate varying needs between each client to ensure the quality of our services.

Start time may also be affected if the previous client needs additional time to complete the cleaning. We kindly ask that you please allow a 30-60 minute gap for your cleaning technicians to arrive in case of these instances. If we receive a cancellation for a visit that is before your appointment, we may contact you to begin your cleaning sooner.

Any questions, concerns or adjustments regarding your account and/or cleaning must be directed to Sarah who Is in charge of the staff members. If our cleaning technicians are unable to immediately access the property, we will notify you via phone call, text and/or email. If we do not receive a response from you within 10 minutes, your appointment is considered cancelled (without notice) and the cancellation fee will be exercised.

If you need to cancel or reschedule your appointment, please send an email to contact@dolphincleaningservices.com , 48 hours prior to the booked date. WE DO NOT ACCEPT CANCELLATIONS AFTER HOURS ON SATURDAY FROM 12:01 PM PST AND WE ARE CLOSED ON SUNDAY , to avoid a $98.00 cancellation fee and have your deposit refunded.

If you contact us outside of our normal business hours ( SATURDAY FROM 12:01 PM and SUNDAY ), we will respond the next business day. A cancellation/rescheduling fee will be applied if you cancel after office hours and/or it is less than 48 hours prior to your scheduled cleaning.

If an appointment is canceled or skipped with little [less than 48 hours of your appointment] or no notice given, the cancellation fee will be applied, and your next rate may adjust to the market rate. If you have not been serviced by us after a month’s time, the market rate may be applied.

PLEASE NOTE: If you need to cancel or reschedule your appointment, please send an email contact@dolphincleaningservices.com , 48 hours prior to the booked date. WE DO NOT ACCEPT CANCELLATIONS AFTER HOURS ON SATURDAY FROM 12:01PM PST AND WE ARE CLOSED ON SUNDAY, to avoid a $98.00 cancellation fee. (If you are curious as to when your next cleaning is scheduled for, please refer to our staff members.)

Appointments must be rescheduled within the same week of your designated cleaning day to maintain the rate.

We require a deposit to book your initial appointment or intermittent appointment depending on the date of your most recent visit. A formal estimate will be sent to you for you to sign and submit your deposit. The credit card used to pay your deposit will be automatically saved in our system. Deposits submitted go toward the total price of the service after the cleaning has been completed. We offer contact free payment methods using Zelle, credit cards or debit cards. Please note, there is a 3.75% transaction fee on all credit and debit cards transactions.

If Zelle is your preferred method of payment, please text or email your username to us. Requests will be made from @beatriz. If the cleaners must pay for parking upon visit, we will add the cost to the final bill.

Gratuity is not included. If you would like to provide a tip for your cleaning technicians, please let us know so that we can separate it from your charge. When a cleaning service is completed, the payment is due at the end of service completion or payment request. If Receipt is required will be give after the payment of the cleaning.

We adhere to high standards of the quality and type of service we provide, and we understand that each client’s expectations differ from one another. We recommend having an individual present for the initial and final walk-through to ensure 100% satisfaction. It is highly recommended to have someone available for an initial and final walk-through to ensure you are 100% satisfied with the cleaning. If you have any questions or concerns about your cleaning, please contact us within 24 hours after the cleaning has been completed. We will ask for pictures of the areas that were missed or unsatisfied with. After 24 hours, we cannot be held responsible for the condition of your property.

We may not be able to completely recover areas affected by (but not limited to) rust, heavy smudges, calcium build-up, and paint stains.

Dolphin Cleaning Services is mindful to take the best of care while cleaning your home and/or office. Please be aware that we are not liable for any damages or loss during the cleaning process. We also do not provide trash removal services from the property. All items of sentimental value that are irreplaceable such as (but are not limited to) collectors’ items, trophies, discontinued patterns, family heirlooms, unique/rare items and high-cost crystal/ceramic, must be disclosed to Dolphin Cleaning Services via email. Dolphin Cleaning Services will not be liable for items not listed and disclosed to us.

Dolphin Cleaning Services will not be held liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that have not been properly secured such as wall decor, mirrors, window treatments, wall coverings, lack of furniture glides (for wood floors) and scratch covers to the feet of furniture decor, cabinet mounted appliances, and any household accessories.

We will not accept liability for damages directly or indirectly caused by nonstandard company products and equipment that you or your proxy request to be used. Dolphin Cleaning Services will not be liable for damage that is not reported within 24 hours of your last cleaning.

Dolphin Cleaning Services will only consider liability for the repair or replacement cost of the replaceable damaged or broken items (caused by us) itself. This does not include shipping and tax of an item. If an item is part of a set, only the cost of the individual item will be considered.

If you change your mind, please email us at contact@dolphincleaningservices.com , please include the name of the recipient. If you request for a refund after we have notified the recipient, we must inform him/her of the refund. We are unable to provide a refund after the recipient has claimed them a cleaning.

Booking your cleaning is easy and stress free with Dolphin Cleaning Services. Please note, we do have a $98 cleaning deposit.

To book over the phone: If you prefer to speak with someone directly, just click the "Click to Call" button below on the left to be connected to one of our team members to get any and all info you need and to schedule in one easy step!

To book online: Click the "Book Online" button below to the right to be taken to our Contact page where you will fill out the form and we will send you back a personalized quote. If you have any questions or concerns at any stage of navigating our site or the reservation process, just call and we'll get you set up right away. Thank you! - Dolphin Cleaning Services Team